Changed your mind? Ordered the wrong component? It happens. 
We can accept returns for new/unused gear within 30 days of your order date from our site for a refund or exchange.Just reach out with your order number and what you would be returning, pri

Changed your mind? Ordered the wrong component? No worries, it happens and we will be happy to help!We can accept returns for new/unused gear within 30 days of your order date from our site for a refund or exchange for the correct size/item.To initiate a return or exchange request and obtain a return label, please email Rider support at <a href="mailto:info@pnwcomponets.com">info@pnwcomponets.com</a><ul><li>Domestic orders are subject to a $9 handling fee</li><li>Orders outside of the US (excluding UK) are subject to a $15 handling fee</li><li>For riders in the UK, please contact our UK based Rider Support Team at <a href="mailto:info@marchesparts.co.uk" target="_blank" rel="noreferrer noopener" style=" text-decoration: underline !important;">info@marchesparts.co.uk</a> for assistance with your exchanges or returns.</li></ul>

What is the PNW Components return policy?

We get it. You want the free shipping for orders over $70, but are not sure what that means for getting your fresh gear.
Standard shipping generally takes 3-5 business days. It can take longer if there are unforeseen circumstances, such as inclement

We get it. You want the free shipping for orders over $100, but are not sure what that means for getting your fresh gear.Standard shipping generally takes 3-5 business days. It can take longer if there are unforeseen circumstances, such as inclement weather, but this is a pretty standard timeline!

Standard shipping time to the U.S.?

Standard shipping to the United Kingdom generally takes 5+ business days. It can take a bit longer if there is a hold up at customs, but this is a pretty standard timeline if you are ordering from our US website and warehouse. If you are ordering fro

Standard shipping to the United Kingdom generally takes 5+ business days. It can take a bit longer if there is a hold up at customs, but this is a pretty standard timeline if you are ordering from our US website and warehouse.If you are ordering from our UK website and warehouse, you are stoked as that shipping is 2-4 days on average!

Standard shipping time to the UK?

Have any questions you are not seeing above? No problem, shoot us an email and we are happy to get you taken care of!

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PNW Components FAQ's

Late night ordering have you with the wrong travel dropper? Did you change your mind on that Loam lever color? Check out our general return and exchange policy for the best way to swap that out for the correct components for you. 

Order Management 

Late night ordering have you with the wrong travel dropper? Did you change your mind on that Loam lever color? Check out our general return and exchange policy for the best way to swap that out for the correct components for you.