PNW Components FAQ's logo
PNW Components FAQ's logo

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Order Management

4 articles

Late night ordering have you with the wrong travel dropper? Did you change your mind on that Loam lever color? Check out our general return and exchange policy for the best way to swap that out for the correct components for you.

Articles

What is the PNW Components return policy?

Changed your mind? Ordered the wrong component? It happens.  We can accept returns for new/unused gear within 30 days of your order date from our site for a refund or exchange.Just reach out with your order number and what you would be returning, pri

Standard shipping time to the U.S.?

We get it. You want the free shipping for orders over $70, but are not sure what that means for getting your fresh gear. Standard shipping generally takes 3-5 business days. It can take longer if there are unforeseen circumstances, such as inclement

Standard shipping time to the UK?

Standard shipping to the United Kingdom generally takes about 5 business days. It can take a bit longer if there is a hold up at customs, but this is a pretty standard timeline!

I don't see a shipping option for my location.

Outside the United States and don't see an option to ship to your location? Unfortunately, we are not quite set up yet to sell in all countries quite yet. Customer service is extremely important to us, and if we aren't able to provide identical exper

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